Refund & Returns Policy
Returns
We accept returns within 14 days of delivery.
To be eligible for a return, items must be unused, in their original condition, and in the original packaging.
To request a return, please contact us at [your email address] before sending any items back.
Non-Returnable Items
The following items cannot be returned:
- Custom-made or personalised products
- Digital downloads
- Gift cards
- Items damaged through misuse
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Original shipping costs are non-refundable.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery and include photographs of the issue.
We will arrange a replacement or refund where appropriate.
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Contact Us
If you have any questions regarding returns or refunds, please contact us at:
Email: info@comfyshock.com