Privacy Policy
Last updated: June 2026
At ComfyShock, we respect your privacy and are committed to protecting your personal information.
Information We Collect
When you place an order or create an account on our website, we may collect:
- Name
- Billing and shipping address
- Email address
- Phone number
- Order information
- Account login details
- Payment information (processed securely by our payment providers)
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Manage your customer account
- Communicate with you regarding orders and enquiries
- Provide customer support
- Improve our website and services
- Comply with legal and accounting requirements
Customer Accounts
Customers may create an account on our website to manage orders and save details for future purchases.
Account holders can access, update, or delete their personal information at any time through their account settings. Certain information may be retained where required by law or for security purposes.
Payments
Payments are processed securely through trusted third-party payment providers. We do not store your full payment card details on our servers.
Cookies
Our website uses cookies to ensure the website functions correctly, improve your browsing experience, and remember your preferences.
You can manage or disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.
Third-Party Services
We may use trusted third-party services including:
- WooCommerce
- Payment providers (such as PayPal or Stripe)
- Shipping and delivery providers
- Analytics services
These providers may process personal information only as necessary to perform their services.
Data Retention
We retain order and account information for as long as necessary to provide our services and comply with legal, tax, accounting, and security obligations.
Your Rights
You have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal information where legally permitted
- Object to certain processing activities
To exercise these rights, please contact us using the details below.
Data Security
We take reasonable measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Email: info@comfyshock.com